When communicating with my downline, is it best to use the SFI email utility or my own email? What is the most effective?

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9 votes
Hari Hari, Aff (Indonesia) Forum Guru 11/8/2012 11:19 am
Affiliate since: 10/26/2012, Power Rank: 99999999
I will treat my affiliates as my customers, because that is what they are. I answer all their emails as best I can, and any new affiliates always get a new affiliate greeting from me. I always send them an email when they have achieved EA status or higher. Communication with my affiliates is vitally important. I use the PSA and CSA mailer consistently, and I use the Team Talk on a regular basis. If all my Team Talk messages are from the president instead of myself, I'm not doing my job in helping
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9 votes
Jeannette Gerrard, Aff (District of columbia, US) Top Author Forum Guru 11/8/2012 11:54 am
Affiliate since: 11/13/2001, Power Rank: 74 | Read Jeannette's 241 other Ask SC answers
For the most part, I use the PSA Mailer, the CSA Mailer and the Genealogy Mailer and the Affiliate Snapshot. These are excellent ways to communicate with your downline because you don't have to worry about undeliverable Email addresses or affiliates who may have opted out. The messages also go to the affiliates' email addresses. This is a real win-win situation for everyone and makes life easier when you have thousands of affiliates on your team. I only use regular email when I have a message
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9 votes
Trameka Peterson, Aff (North carolina, US) Top Author Forum Guru 11/9/2012 9:10 am
Affiliate since: 05/09/2012, Power Rank: 99999999 | Read Trameka's 31 other Ask SC answers
The SFI email utility is an invaluable tool because it allows you to choose the members of your downline that you want to communicate with. For example, if you want to email all new SFI affiliates in your downline each day, you can just use the Genealogy to sort your downline by the Date Joined and filter it using today's date. Then you can send an email to just those affiliates. The SFI email utility is also effective if you are trying to reach affiliates that you do not have email addresses for.
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9 votes
, () Forum Guru 11/8/2012 6:52 am
Affiliate since: 12/31/1969, Power Rank: 99999999
I prefer the SFI messaging system for the simple fact that I know my mail will not get sent to the spam folder. With that being said it's also depends on how often your emailing them and how long the message is. SFI does limit those things but the limit is set very high so the average person usually doesn't have to worry about it. I do keep a list of my downlines email address though just to be on the safe side and some affiliates prefer to talk through their personal email rather than SFI.
7 votes
Anup Kumar, Aff (India) Forum Guru 11/10/2012 8:34 am
Affiliate since: 10/14/2012, Power Rank: 99999999 | Read Anup's 7 other Ask SC answers
As far as my style goes, it is always the SFI tools that I am using (PSA Mailer, CSA Mailer and the Genealogy Group Emailer). That's the best way to go. Only problem, I have faced/and am still facing is, the emails are queuing up and there is a definite delay in reaching the affiliates on time.

But, as I mentioned in one of my forum posts, it would be very helpful to make the emailers a bit more attractive so that HTML content could also be added just like our new forum. That will make
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6 votes
, () Forum Guru 11/8/2012 2:56 pm
Affiliate since: 12/31/1969, Power Rank: 99999999
Depending on the number of people you need to contact. I found with 100 and up Genealogy is the best way to contact, then if you need to contact under you personal email will do for less than 10.
3 votes
, () Top Author Forum Guru 11/8/2012 5:12 pm
Affiliate since: 12/31/1969, Power Rank: 99999999
I always use SFI team mail to send out a weekly newsletter; however, in a case where You
may have new CSA's added to Your Genealogy, You may find it advantageous to use Your own
email for a co-sponsor welcome message to see whose inbox is available or not, or if You get a delivery status failure for someone.
3 votes
Roger Bernard, Aff (Connecticut, US) Top Author Forum Guru 11/8/2012 11:23 am
Affiliate since: 01/18/2018, Power Rank: 99999999 | Read Roger's 10 other Ask SC answers
I believe the SFI mailer system is the absolute best way to go. Not only do you get 30VP's a week for using your CSA, PSA,and geneology mailers but you can fully customize which groups or people you want which messages to go to.

You can always use your affiliate mail center to send group or personal messages. However, If you think that an affiliate may not be logging into SFI to do his/her daily points and training then this is when I would step into using a private mail service such
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3 votes
Paul Njagi, Aff (Kenya) Forum Guru 11/8/2012 11:21 am
Affiliate since: 10/17/2012, Power Rank: 99999999
In communicating to your downline, using the group mail service provided by SFI is the most appropriate system for me for several reasons:

1. With the group mail service by SFI you will be able to select which set of your downline you want to reach with your message. There are many selection criteria--you can use their VersaPoint, their KeyCode, their Join date, their rank especially if you use the group mail service in your genealogy.

2. In addition, the group mailer service
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3 votes
Nurul Alam Sohel, Aff (Bangladesh) Forum Guru 11/13/2012 12:00 pm
Affiliate since: 10/14/2012, Power Rank: 99999999 | Read Nurul's 8 other Ask SC answers
While using your SFI mailer is sufficient, you can maintain a separate list of active affiliates by using your own business email. Communication with your down line should always have an objective. You are the team leader so you need to set the expectation for your entire network of active affiliates. No matter how effective your communication method, 50% of your affiliates will not respond or show any concern. This is not a reflection on you but rather a reflection of them.

That said,
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