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Mille Rakusic, Aff (Croatia) Top Author Forum Guru 3/24/2014 4:16 pm

Affiliate since: 11/26/2012, Power Rank: 9 | Read Mille's 74 other Ask SC answers

IF YOU DO NOT KNOW THE ANSWER, AND YOU KNOW WHO KNOWS, IT'S AS IF YOU KNOW !

I search a question of Support the SFI on "How may we help you?" in field "Enter a keyword or type your question for instant answer..." and answer forward for team member :
https://www.sfimg.com/Support/

If I don't find an answer of Support the SFI, I search a question of "Ask Sc" and answer forward for team member.

If I don't find an answer of "Ask
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Barbara Elieff, Aff (New jersey, US) Top Author Forum Guru 4/1/2014 10:21 am

Affiliate since: 09/10/2013, Power Rank: 99999999 | Read Barbara's 14 other Ask SC answers

The first thing to do is to make sure you understand the question. You may need to ask some open-ended questions to clarify what is being asked. Then, repeat back in your own words, the question being asked.

Be honest and say that you are unsure of the answer, but will do some research and get back to them in a specific period of time with an update.

Once you understand the question, you can enter a keyword(s) in the search box “Looking for something? Find it here” at
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Michael Burgess, Aff (United Kingdom) Top Author Forum Guru 3/25/2014 4:24 am

Affiliate since: 01/13/2006, Power Rank: 99999999 | Read Michael's 101 other Ask SC answers

Hi Pamela
See that search box at the top of the page? Type 'Versapoints' in there, click on your keyboard 'Enter' key and see all the answers relating to Versapoints.

You can put just about any keyword relating to SFI in that box and find an answer. If you cannot find the answer by doing that, ask your upline or post a question in the forum.

When you have an answer let your PSA know.

You may also like to teach your team members to DUPLICATE the above. In that
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Sankar Narayan, Aff (India) Top Author Forum Guru 3/25/2014 9:50 pm

Affiliate since: 09/27/2012, Power Rank: 99999999 | Read Sankar 's 13 other Ask SC answers

You could explore two ways to address this. One you try finding the answers and then going back to the associate or you enable the associate saying that there is this wonderful place called forum where anybody can get any answer for their question. I personally would prefer the latter as enabling an associate is for the long term and he will at some point will be grateful that you pointed him in the correct direction while the the former addresses the problem no doubt but then it's more short term
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Bethany Burleson, Aff (Maryland, US) Top Author Forum Guru 3/25/2014 12:19 pm

Affiliate since: 08/07/2013, Power Rank: 99999999 | Read Bethany's 12 other Ask SC answers

If a team member asks me a question to which I don't know the answer I begin an extensive search and try to find out as much information as I possibly can. I always cite the webpages I used to find the answer by providing the URL so they can reference it themselves.

If the answers are unclear or I cannot find an answer (which is rare) I ask my upline for support and try to do a general web search (meaning outside of SFI) to see if anyone else might have any insight; however, when searching
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, () Top Author Forum Guru 3/25/2014 11:42 am

Affiliate since: 12/31/1969, Power Rank: 99999999

Research all of the areas in SFI available to you and them. Be sure and write down the url where you found the answer so that you can be specific in telling them where to research the answer.

There are so many places to find answers and many great answers are available in Ask SC the training materials, and the forum. There are very few questions that can't be answered by researching SFI materials. The information in SFI is your very first resource, and usually your best resource in answering
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Ruth Constance Cattle, Aff (Ontario, CA) Top Author Forum Guru 3/25/2014 4:17 am

Affiliate since: 07/10/2013, Power Rank: 99999999 | Read Ruth's 4 other Ask SC answers

My Best answer to this question would be.

We are all human and not computers and if you don't know
look it up. We have an extensive Glossary and Many training articles.
Can't find it contact your upline until you get that answer
to where to find it. Still can't get the answer contact
forum friends and A2A friends.
Last resort ask support or Gery to help with the answer.
Yes, all leaders are to be readers but are not expected to have
every answer for
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Ch Ika Yulia Laksmiwati, Aff (Indonesia) Top Author Forum Guru 3/25/2014 2:51 am

Affiliate since: 03/06/2021, Power Rank: 99999999 | Read Ch Ika Yulia's 16 other Ask SC answers

If we really do not know the answer, what should we do to get the best answers are as follows:
1. Contact our upline and ask for their opinion
2. Post our problem to the forum, many friendly friends will be happy to give us their suggestion.
3. A2A friend, send a messages to them and they will gladly give us an answer.
4. submit a ticket if we do need an answer from management.

Chidinma Ogoke, Aff (Nigeria) Top Author Forum Guru 3/30/2014 2:11 pm

Affiliate since: 02/12/2014, Power Rank: 99999999

This is bound to be experienced and to be on the safe end, it would be wise to refer the team member to some sections of the SFI program such as the following:
1. LAUNCHPAD: At the start of membership, on daily basis we are usually referred to lessons from the "Launchpad" section. This is a library of SFI knowledge which poses as a great tool for all SFI members (both old and new).
2. GETTING STARTED: The "Getting Started" section also showcases a video of how to function
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Johnny Tan, Aff (Singapore) Top Author Forum Guru 3/26/2014 8:39 am

Affiliate since: 11/08/2012, Power Rank: 327 | Read Johnny's 264 other Ask SC answers

Well my thought on this will be in the event when a fellow team member asks you a question and you don't seem to have the answer how can we get them the best and most appropriate and accurate and reliable answer are as follow :

Some food for thought and reliable sources for you to consider and research on :

Search on the Ask SC where there are over 20k answers to 343 business-boosting questions.

Approach your Sponsor or Upline.for assistance and support

Check
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When a team member asks a question, and you don't know the answer, how can you get them the best and correct answer?