I know I should work with the workers, but how many follow-up messages should I send to inactive CSAs/PSAs before giving up on them?

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3 votes
Roger Bernard, Aff (Connecticut, US) Top Author Forum Guru 11/20/2012 1:34 pm
Affiliate since: 01/18/2018, Power Rank: 99999999 | Read Roger's 10 other Ask SC answers
I believe there is only one case when you should give up on someone and that is if they opt out in which case you would then be spamming them. You do NOT want to get the reputation of being a spammer. You never know what is going on in the other persons life. Keep at it as long as they will keep accepting your emails. Maybe your persistence will show them how you want them to succeed and maybe that changes their mind into becoming active. Bottom line, it is so easy to just include them in your team
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