How can we reassure our downline to continue their activity with SFI after the recent cyber-attack?

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5897 votes
Forex Preacher, Aff (Texas, US) Top Author Forum Guru 3/4/2014 12:13 pm
Affiliate since: 05/24/2017, Power Rank: 99999999 | Read Forex's 136 other Ask SC answers
The one thing that I noticed in all of the attacks was that SFI was right on it. I would be concerned if this attack took weeks to come back from, but the same day of the attack, SFI shut everything down and found a way to get its clients, us, back up and running.

I appreciate a company that is proactive. We all know that there are going to be problems, so it isn't a matter of IF there will something wrong, but rather are we prepared for it WHEN it goes wrong.

I would dare say
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5896 votes
Goran Stokic, Aff (Bosnia And Herzegovina) Top Author Forum Guru 3/3/2014 11:22 am
Affiliate since: 09/17/2013, Power Rank: 99999999 | Read Goran's 39 other Ask SC answers
Firstly, the very fact that SFI has been a subject to an attack means that it is business worth attacking. Successful and profitable businesses have always been subjects to attacks.

Secondly, SFI has been transparent on honest from the very beginning and kept us all informed.

Shortly after the announcement my bank called me to tell me they will replace my existing card for free. Actually SFI notified my bank immediately just as a precaution.

Lead by example..if your
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5895 votes
Shamsina Sabdin, Aff (Malaysia) Top Author Forum Guru 3/2/2014 8:47 pm
Affiliate since: 03/28/2011, Power Rank: 595 | Read Shamsina's 138 other Ask SC answers
By contacting them directly through their personal email. Although TeamMail goes to both your SFI inbox as well as the email that you registered with SFI, it is safer to assume they are having problems with SFI emails coming into their personal mail. If not, they should have received the authorisation email and the notification to change their password already.

Give them the same step by step action that you have done yourself to log back in to SFI. Alternatively, read the Forum and the
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5893 votes
Mark Golden, Aff (Florida, US) Top Author Forum Guru 3/2/2014 10:32 pm
Affiliate since: 12/24/2013, Power Rank: 99999999 | Read Mark's 6 other Ask SC answers
Personally I would take a few minutes and explain to each of them that in today's world, hackers are a common problem. People are always looking for ways to gather information via the internet. During my 20 plus years in the Air Force, I saw our own government come under attack constantly by hackers. Seeing it happen to SFI within my first few months of being a member hasn't discouraged me the least. I believe that the appropriate steps have been taken to ensure that this doesn't happen again.
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5889 votes
(veron) Lee Joo Lee, Aff (Malaysia) Top Author Forum Guru 3/7/2014 5:22 pm
Affiliate since: 11/08/2013, Power Rank: 99999999 | Read (veron) Lee Joo's 3 other Ask SC answers
Hi Narine Abazian,

As most of us know, cyber-attack is common and can happen anytime in this real world of internet nowadays. These hackers usually target and prey on big firm and companies. Just like SFI.

Since the cyber-attack, Mr Gery Carson and his Team have been working constantly around the clock. They have put their full force adding security systems, fixing problems and continuously posting updates to protect us all.

Certainly, we need to applause Mr Gery
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5884 votes
, () Top Author Forum Guru 3/7/2014 10:46 pm
Affiliate since: 12/31/1969, Power Rank: 99999999
The answer is TRANSPARENT and INTEGRITY!

Transparent because SFI can choose to keep quiet about the incident but choose to announced it to all their Customers or Affiliates. Then quick took remedial action to heighten up the security issues with more precaution for the time-being. Doesn't make this you, as a customer or affiliate, feel SAFER?

Intergrity because they accept responsibility for what had happened and took measurements and effort to ensure that every working affiliate's
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5865 votes
Dave Smith, Aff (Alberta, CA) Top Author Forum Guru 3/6/2014 3:27 am
Affiliate since: 01/08/2014, Power Rank: 99999999 | Read Dave's 2 other Ask SC answers
I've been reading some of the others answers submitted, and although all of them cover the important aspects of explaining how secure SFI has become since the attack, the answers I have read have all missed one vital point.

As sponsors, the only way we can convince our down lines to continue their activity and regain their confidence is if we, ourselves continue our activity. We need to believe that SFI is just as secure if not MORE secure than it ever has been.

If we are
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5852 votes
, () Top Author Forum Guru 3/3/2014 10:29 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Unfortunately we live in an age where attacks of this sort are common in what ever area of online business we are involved in,be it online banking,shopping or businesses like SFI and we unfortunately are always going to be open to incidents like this in our day to day lifes.
It is important to let new members and those thinking of joining us know that in this case management responded quickly and efficiently by not only keeping us all informed of what had happened and giving us constant updates
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5833 votes
Antonija Saric, Aff (Croatia) Top Author Forum Guru 3/6/2014 4:42 pm
Affiliate since: 09/08/2012, Power Rank: 99999999 | Read Antonija's 19 other Ask SC answers
Hi,
the answer on your question is very simple.

Just show them how long SFI is online, and explain them (short, in few sentences), can they even image how SFI is big if they manage to work it all out, even after cyber-atack. Show them how SFI is stabile and trustful online company. Serious people will be aware that everyone have their ups and downs.

Ask them, do they see how they improve SFI and TC every day even more and more. Also, point out how many people worked in
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5817 votes
, () Top Author Forum Guru 3/7/2014 9:58 am
Affiliate since: 12/31/1969, Power Rank: 99999999
I would explain that problems are facts of life and the measure of a company is how they handle the event. I believe SFI handled this cyber-attack as well as anyone could, and best of all, they did not try to hide it and hope no one noticed, they came right out and told us what was going on.

If your downline members are having problems with logging in or anything else, i would try to help them find a solution.

But, if they want to argue about SFI due to the cyber-attack or anything
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