Affiliate since: 11/01/2013, Power Rank: 99999999 | Read Mike's 13 other Ask SC answers

To contact your PSAs is to communicate with them. What better way to communicate depends on circumstances and the type of message you would want to pass across. In SFI, I would say both ways either through PSA Mailer or email address are good. In a situation where you have quite a number of PSAs say between 10 to 20 and you have a message which is of common interest to all of them, it will be better and more convenient to contact them through the SFI PSA Mailer (Bulk Mailing) instead of contacting them individually. Mailing the same message to 20 individuals one after the other may be cumbersome and time wasting.

But where the message looks more like personal or of particular interest a PSA, then contact directly via email will be better in this scenario.

Happy Sponsoring.
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To contact your PSAs is to communicate with them. What better way to communicate depends on circumstances and the type of message you would want to pass across. In SFI, I would say both ways either through PSA Mailer or email address are good. In a situation where you have quite a number of PSAs say between 10 to 20 and you have a message which is of common interest to all of them, it will be better and more convenient to contact them through the SFI PSA Mailer (Bulk Mailing) instead of contacting
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Affiliate since: 01/11/2015, Power Rank: 99999999 | Read Christine's 2 other Ask SC answers

Hello, Rania! That's one good question to ask.

In my opinion, SFI had put PSA Mailer feature because it has its own use and it's one feature we need to utilize in its fullest potential. What really is important is the message we are saying through our letter. Having said that I would like to point out some benefits of SFI mailer.

- SFI mailer is absolutely free.
- SFI mailer has accuracy when it comes to the recipient of letters. Recipients are categorized per group (very easy, I must say).
- SFI mailer gives us a preview of our work, hence, we can edit it just in case have committed error.
- SFI mailer gives us notice of when our message has been sent and gives us a carbon copy of it.
- SFI mailer is a sure way of sending our message without fearing that it might go to spam folder.

However, even if SFI mailer is a better option, SFI doesn't stop you to also utilize the mailer outside its premise. In fact, it is one way of getting 'personal' with your downlines. For example you would want to ask him/her why doesn't he/she have a Standing Order yet or some of the problems you would want to talk further in an individual basis. In fact, some of uplines use their personal email in encouraging me or coaching me how to find ways to support my Standing Order.

Bottom line, you must utilize your tools and mailing options is one of them. Hope my answer helps.

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Hello, Rania! That's one good question to ask.

In my opinion, SFI had put PSA Mailer feature because it has its own use and it's one feature we need to utilize in its fullest potential. What really is important is the message we are saying through our letter. Having said that I would like to point out some benefits of SFI mailer.

- SFI mailer is absolutely free.
- SFI mailer has accuracy when it comes to the recipient of letters. Recipients are categorized per group
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Affiliate since: 09/06/2014, Power Rank: 99999999 | Read Ana's 32 other Ask SC answers

Hello Rania!

Whether I will send messages to my PSAs through SFI or directly to their email address greatly depends on the content of the message I am sending.

1. If I am sending a welcome message to a PSA, I send it through every possible service I can use, because new affiliates are confused and easily oversee their received messages.

2. If I am sending weekly newsletter or important information that needs to be shared with my whole team, I normally use PSA Mailer, or even Genealogy Group Mailer when my whole downline needs to be included.

3. If I am addressing one particular PSA I usually send him a message using SFI Team Mail. If he is online, I may use SFI IM service instead.

4. If I need to send instructions to my PSA(s), e.g. image files, PDF files, links to a video tutorial on YouTube or any kind of attachment, I always use email service and send messages directly to their email address.

5. If your PSAs agree with it, you can also use Facebook chat, Skype, Viber, WhatsApp, etc. for staying in touch on a more regular basis. You can even use your Mobile SMS or MMS servise.

So, as long as the mean of communication is available to both you and your PSAs and as long as it is effective, it doesn't matter through what service you are sending your message. SFI provided us with many great ways to communicate with our downlines: Team Mail, PSA Mailer, CSA Mailer, Genealogy Group Mailer, SFI IM service, E-cards. There are also many fast and effective ways to stay in touch with our PSAs outside of SFI. What matters the most is that you do establish a contact and keep it active, that you send clear and valuable messages to your PSAs and that they receive messages, understand them and absorb all the important information.

Hope my answer is helpful. Best regards.
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Hello Rania!

Whether I will send messages to my PSAs through SFI or directly to their email address greatly depends on the content of the message I am sending.

1. If I am sending a welcome message to a PSA, I send it through every possible service I can use, because new affiliates are confused and easily oversee their received messages.

2. If I am sending weekly newsletter or important information that needs to be shared with my whole team, I normally use PSA Mailer,
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Affiliate since: 12/31/1969, Power Rank: 99999999

I use both and can not say one is better than the other. Sometimes I create an article and send it to my team instead of writing it out and doing a lot of cut and paste to make it individualized. This is where there emails come in handy to attach the PDF.

The PSA mailer comes in handy when I need to alert the team to something, send an ecard, to inform, congratulate, tips, or birthdays, anniversaries or anything else celebratory.

I also like to send an SFI newsletter to inform them of changes, ECA's, advertising tips, sponsoring tips, inspiring motivation etc. at least once a month and I use their email to attach the newsletter.

I will admit although my words sound great it can get a little humdrum doing all this because you would never guess I do all this for my team if you would look at my team's individual VP ledgers so take this advice and keep doing what you're doing. Never ever give up. Take a break, but don't give up. Persistence and determination is what success is actually made of. Focus on who you. What you're doing, saying, teaching. Never stop learning!

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I use both and can not say one is better than the other. Sometimes I create an article and send it to my team instead of writing it out and doing a lot of cut and paste to make it individualized. This is where there emails come in handy to attach the PDF.

The PSA mailer comes in handy when I need to alert the team to something, send an ecard, to inform, congratulate, tips, or birthdays, anniversaries or anything else celebratory.

I also like to send an SFI newsletter to inform
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Affiliate since: 12/31/1969, Power Rank: 99999999

Hello, Rania Masaeed

Your question is important as it relates to the effectiveness of our communications with our team members.

In view of such an objective: "providing the best support to help our affiliates be successful", the answer is not an "either...or".

Contacting a PSAS through the SFI mailer and/message center should not be exclusive from contacting them through their email. There is a reason we have both.

I have been a team leader from my first month with SFI. From start, I have used both effectively.

First, our Team mail is organized in ways that we have to contact our downline through the Genealogy mailer, at minimum, once a week, (i) to give them support, (ii) to organize contests, announce their results and give rewards, (iii) to make major team announcements and the like.

For such tasks, there is no other communication mechanism more efficient and more time saving than the Genealogy, PSAs, and CSAs mailers.

Second, when I want to give tips to a PSAs, or when one of my dowline win a prize, achieve a significant milestone, I want to congratulate them. I use the eCards. These eCards are excellent for contacting a PSA. The opportunities to do so are numerous. You only need to look at the variety and diversity of the eCards SFI has made available to us. They significantly improve our "One-to-One" communications with a PSA.

Now, when you send an eCard to a PSA and he replies to you from that message, the reply will go to your own email directly. That opens the second communication avenue. If you follow up with it, you will be using their own email to further the communication.

Using a personal email address may also have advantages in specific situations.

For instance, I have affiliates whose primary language is not English. Using an online translator to address them in their own language may be more efficient. Sending that translation from our own email address to theirs is easier, and time saving.

Similarly, when I am answering a PSA technical question or helping them with specific issues related to marketing, sales, or sponsoring, I have to do some preliminary research to ensure that I am providing my PSAs with accurate and up to date information.

Using personal email is also more efficient in such cases.

Finally, with the new "Group Mailing Policy", those among us who have large downlines will have to be inventive in reducing the size of their team mail.

They may want to consider using personal email as a supplement to Team mail.

To conclude, effective communication with our PSAs will require us to use both the SFI mailing system and personal emails. We should not look at these tools as exclusive to one another. On the contrary, they complement each other.

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Hello, Rania Masaeed

Your question is important as it relates to the effectiveness of our communications with our team members.

In view of such an objective: "providing the best support to help our affiliates be successful", the answer is not an "either...or".

Contacting a PSAS through the SFI mailer and/message center should not be exclusive from contacting them through their email. There is a reason we have both.

I have been a team
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Affiliate since: 04/10/2014, Power Rank: 99999999 | Read John's 41 other Ask SC answers

There is no right or wrong answer to this question.

If you use TeamMail, you can use SFI translator, so that each recipient receives it in his own language and is more likely to act. But TeamMails are not saved by the system and if you want to save them you have to copy and paste to a separate folder. With group mailings this is not a problem as the message comes up in your message bank and one click saves it.

A big advantage is that with PSA Mailer you know it is going to a current email address and if it comes back undelivered, SFI is aware of it.

With sending messages to private email addresses, it is more personal, does not come up in the recipient's inbox as just another SFI communication, is automatically saved and particularly if you are sending the same or similar message to more than one, it can be personalized more easily. Because it is automatically saved it can be easily recalled for future use and is not lost like so many PSA Mailers get lost in the ether before being sent.

The biggest disadvantages are where you are sending the same or similar message to multi recipients, you have to call up a myriad of email screens unless you want your email address list public knowledge and is not translated automatically into the recipient's own language.

I try to use PSA Mailers as much as possible but often resort to private emails.
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There is no right or wrong answer to this question.

If you use TeamMail, you can use SFI translator, so that each recipient receives it in his own language and is more likely to act. But TeamMails are not saved by the system and if you want to save them you have to copy and paste to a separate folder. With group mailings this is not a problem as the message comes up in your message bank and one click saves it.

A big advantage is that with PSA Mailer you know it is going to
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Affiliate since: 03/13/2014, Power Rank: 99999999 | Read Reuben's 70 other Ask SC answers

Hi Rania,
1. Well this question is quite tricky! Communication either through a professional SFI mailer or a personal email (G-mail/Yahoo mail etc) depends on the nature of communication as well the particular individual it’s addressed to. Both have their own pros & cons.
2.Staying connected with your PSAs plays a major role of not only in keeping the momentum of your personally referred team members in their personal and business growth but also most of all strengthening the relationship and foundation of your SFI organization.

A) When to use the PSA Mailer:-
i) For sending important updates about SFI’s news, changes in policies and about the latest innovation in SFI. This will update everyone in your team to be prepared and to be in time in making the necessary adjustments to avoid losing momentum of growing their SFI businesses. This info can be send through weekly PSA/CSA group mails.
ii) For sending weekly tips and advice for your PSAs. Show them how you tackle a topic such as Marketing methods, Internet income course etc., one at a time.
iii) To communicate the marketing strategy of SFI. Share any fresh related changes or important information that relates to marketing their SFI businesses.
iv) To discuss effective methods in achieving SFI’s goal taking into consideration the ever changing world of marketing.
v) For communicating to your PSAs/CSAs the importance of widening their knowledge base. This is an important part of growing their SFI businesses that should not be neglected. As your PSAs and CSAs build and expand their own team, they’re going to make use of their knowledge and skills in this regard.
vi) To share your thoughts and ideas about hot threads from SFI Forum.

B) When to use your PSA’s/CSAs email addresses: -
i) Use the personal email when dealing with your PSAs one on one. This gives you advantage to tailor your messages appropriately to your PSAs and give a personal & warm feeling to each one of them as individuals.
ii) To address the specific issues of each of your PSAs therby advancing the growth of his/her own SFI business.
iii) Discuss specific issues related to your PSA’s region/country and how you can help in finding solution.
However, please ensure that you do not compare these two means of communicating to your PSAs and then pick one from the other as your only method of connecting to your PSAs, solely by preference. You should know when to apply each method of communication as per the situation & issues concerned. The judicious use of communication helps in advancing the growth of not only your own SFI business but most of all your whole SFI organization.
3. Apart from the above mentioned communications, SFI has provided us many other means /tools for communicating:-.
i) Geneology -Team Mail.
ii) E-Cards from the Profiles of PSAs/CSAs,
iii) Stream from the Home Page,
iv) Contact Seller from TripleClicks product Details,
v) The IM (Immediate Messaging) from the yellow balloons in Geneology. (Online Chat).
Well, the only drawback is whether the affiliate will see the message and read it. Some inactive affiliates will not open their mail from SFI while they might open that from their sponsor or co-sponsor. Remember that some mail from SFI mailers will go both to their personal email and to their SFI messages. But these are both given as being from SFI.

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Hi Rania,
1. Well this question is quite tricky! Communication either through a professional SFI mailer or a personal email (G-mail/Yahoo mail etc) depends on the nature of communication as well the particular individual it’s addressed to. Both have their own pros & cons.
2.Staying connected with your PSAs plays a major role of not only in keeping the momentum of your personally referred team members in their personal and business growth but also most of all strengthening the relationship
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Affiliate since: 11/11/2009, Power Rank: 454 | Read Ian's 7 other Ask SC answers

Hi,

I would say both.

You ask why so here goes:

You will want to use the PSA mailer to get your 30 points weekly so you can use this method to send out a general email to everyone with an uplifting and helpful email and reminding them that they can get back to you with any questions...

That brings me to directly though their email address: you can use this method to get back to your PSA's that have contacted you, maybe replying to your weekly email asking questions and asking for help.

Another reason to email them directly would be if you are only contacting that one person. When I get a new PSA or CSA I look at their progress after a week or two and see what they are missing out on points wise. I then send them a personal email suggesting ways that they can get extra points or ways to build their business.

So to sum up: The mailer to send out the same email to many people and directly for a one to one conversation.

I hope that has helped you.
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Hi,

I would say both.

You ask why so here goes:

You will want to use the PSA mailer to get your 30 points weekly so you can use this method to send out a general email to everyone with an uplifting and helpful email and reminding them that they can get back to you with any questions...

That brings me to directly though their email address: you can use this method to get back to your PSA's that have contacted you, maybe replying to your weekly email asking
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Affiliate since: 12/31/1969, Power Rank: 99999999

I use both.

I use the mailer to send out my weekly newsletter / tutorial to my entire team. You will probably have more inactive than active affiliates in your team but you can not give up on them but it is wise to spend more time and energy on your working / active affiliates.

Apart from my weekly mail to my team, I use e-cards and personal e-mails to communicate with my movers. I handle their questions as they come up, communicate one on one, send e-cards with tips when needed, to motivate, congratulate and encourage. When I see they are not logging in and working as usual I send a short e-mail to offer help and to find out what the reason is. I do the same with my CSA's - if they approach me I help, if not I just send e-cards to congratulate.

The whole idea around my approach is to let every person in my team know I am not giving up on anybody and to let my movers (PSA and CSA) know their hard work is noticed and appreciated and that they are important to me.


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I use both.

I use the mailer to send out my weekly newsletter / tutorial to my entire team. You will probably have more inactive than active affiliates in your team but you can not give up on them but it is wise to spend more time and energy on your working / active affiliates.

Apart from my weekly mail to my team, I use e-cards and personal e-mails to communicate with my movers. I handle their questions as they come up, communicate one on one, send e-cards with tips when
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Affiliate since: 01/05/2015, Power Rank: 99999999 | Read TE Kate's 7 other Ask SC answers

Hi Rania:

I always use SFI mail, email, via the genealogy link.

Here are my reasons:

1. I want to be sure that the communication I am having with my PSA group is consistent with the guidelines SFI has in place. Every email communication through SFI is reviewed. It keeps everything above board between myself, my Affiliates, and SFI. For me, this is a green light.

2. When the Affiliate receives the email, it is clearly identified as SFI related. There is no confusion caused, and everything, again, is good between myself, SFI, and my Affiliate.

3. I have not yet been able to set-up an opt-out button on my personal email. I have, however, once when using my personal email format, received a request from an Affiliate to cancel the membership. When I use SFI email format, on the bottom, there is a nicely written opt-out paragraph that takes care of this issue neatly and cleanly. I am not the one then, who is deleting the Affiliate. He/she has the opportunity to take care of this critical decision for themselves. I much prefer that. (I would HATE to have to make that choice for someone else, or even take that action.)

4. Sometimes, an Affiliate does opt-out. If this happens, contacting them again would be grounds for having yourself removed from SFI. Using SFI mail system, rather than your own private email system, will exclude Affiliates who have cancelled their accounts from your mailing. This ensures that you are not violating SFI policy.


I hope that your question is answered. I think it is a relevant and great question.



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Hi Rania:

I always use SFI mail, email, via the genealogy link.

Here are my reasons:

1. I want to be sure that the communication I am having with my PSA group is consistent with the guidelines SFI has in place. Every email communication through SFI is reviewed. It keeps everything above board between myself, my Affiliates, and SFI. For me, this is a green light.

2. When the Affiliate receives the email, it is clearly identified as SFI related. There
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