When a team member asks a question, and you don't know the answer, how can you get them the best and correct answer?

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4116 votes
Francis Tailoka, Aff (United Kingdom) Top Author Forum Guru 3/26/2014 10:50 am
Affiliate since: 10/05/2011, Power Rank: 429 | Read Francis's 105 other Ask SC answers
Hello Pamela and thank you for this very important question.

Honesty and trust are essential ingredients of any relationship and that includes the relationship between you as a sponsor and your affiliates.
I think if the sponsor does not know the answer, the resources at SFI make it possible for him or her to find it. A few examples of these resources include the Forum, your upline, ASK SC and many more. A leader is not necessarily a person who has answers to every question but one
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4110 votes
Shamsina Sabdin, Aff (Malaysia) Top Author Forum Guru 3/25/2014 1:07 am
Affiliate since: 03/28/2011, Power Rank: 99999999 | Read Shamsina's 138 other Ask SC answers
This has happened to me. What I did was contact my own upline, both of them (sponsor and co-sponsor) and get their take on the subject. It might be a specific question with a specific (and only one) answer, but it could be an opinion in which case having 2 more points of view wouldn't hurt.

If it's an opinion type answer with no right or wrong, give them your opinion, those of your uplines, and maybe advise them to reach out through the Forum or a2a friends. I've done this too.

People
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4105 votes
Marios Karavasilis, Aff (United Kingdom) Top Author Forum Guru 3/30/2014 2:06 pm
Affiliate since: 03/19/2014, Power Rank: 99999999 | Read Marios's 1 other Ask SC answers
Always the best and correct answers is via FAQ's of the SFI.

Also you can find Answers very serious from here, ASK SC. Here happen the best strategy thing to keep the members serious in answers, from motivating and reward them until vote each other. In conclusion here is a very serious and almost always you can find the best answer.

A lot of answers can be found from the forum. Everything in forum is organised and easily you can find answers.

And the Last is that
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4103 votes
Sakuntala , Aff (India) Top Author Forum Guru 3/25/2014 9:20 am
Affiliate since: 01/26/2014, Power Rank: 99999999 | Read Sakuntala's 20 other Ask SC answers
There are a lot options are available in our business.

1. Approach our uplines or team leaders, who are well versed about all queries.

2. 7 x 24 support desk is available to clear the doubts all the time.

3. He/she can go to SFI forum to get the problem solved.

4. Questions you can upload in the SFI Community to solve the issue.

I hope these points will address your query.

All the best
4102 votes
, () Top Author Forum Guru 3/25/2014 1:16 am
Affiliate since: 12/31/1969, Power Rank: 99999999
Hi,

This happens many times with most of the team leaders... No one will know everything.
Try to understand your team member's question in all aspects and try to give him something. If not, no shame. You can tell that you will check about it with some of his co-team members and will provide with the best and correct solution.

In business there is no need to worry if you dont know about something. We need to learn our everyday lessons. Your team member needs support with
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4099 votes
Charles Boseak, Aff (Michigan, US) Top Author Forum Guru 3/29/2014 2:50 pm
Affiliate since: 07/13/2013, Power Rank: 99999999 | Read Charles's 6 other Ask SC answers
Great question.
I always search for the answer on SFI and if I am unsure of the answer I will refer to my upline.
Once I have the answer I do not just answer the question for them.Instead I point them in the direction of the answer.I feel that this is the best way to learn about SFI.
Many times I have been looking for an answer to a question and in my search learned something new.
If they still do not understand then I will help them to understand the quesion,but I feel it is
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4090 votes
Magdolna Baka, Aff (Serbia) Top Author Forum Guru 3/27/2014 3:14 am
Affiliate since: 07/22/2012, Power Rank: 99999999 | Read Magdolna's 11 other Ask SC answers
A very good question.

Many affiliet not know where to find the answers to many questions.
Almost all of the questions can find an answer to: REFERENCE > SFI SITEMAP

In SITEMAP is it all you have to SFI Affiliet center.

-HOME
-HOT-SPOTS
-INCOME
-MARKETING
-REFERENCES
-TRAINING
-POWER TOOLS
-MISCELLANEOUS
-SUPPORT
-Tripleclicks
-MY ACCOUNT
-MORE
A lot of useful information that can help.
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4088 votes
Florent POUELY, Aff (Madagascar) Top Author Forum Guru 3/25/2014 2:04 pm
Affiliate since: 04/07/2021, Power Rank: 99999999 | Read Florent's 17 other Ask SC answers
When a team member ask a question and you do not know the answer never tell them directly you do not know. Then, you must look for the right answer available in SFI’s great system like the Support Team and Ask SC. Without good answer, you will need to continue to search with your Up line Leaders or friends A2A.If you do not see again the true answer, go to Forum (an awesome sponsor SFI) to ask every member and to win your search. If you do this research yourself, you will find that by helping your
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4070 votes
Khan Haseena, Aff (South Africa) Top Author Forum Guru 3/30/2014 8:36 am
Affiliate since: 08/05/2013, Power Rank: 99999999 | Read Khan's 27 other Ask SC answers
We all ask questions at one point or the other and therefore we are appointed Sponsors/Co-sponsors/Upline and they are all here to help us, they might not have all the answers but they will make the ultimate effort to assist you with your questions.When they cannot help they ask you to Submit a ticket.
Another simple way of getting answers is SFI-basics and Launchpad Lessons if you read all these materials there are so much info you realise that you missed.
When I first started my sponsor
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4068 votes
Graceny Webster, Aff (Curacao) Top Author Forum Guru 3/29/2014 1:03 am
Affiliate since: 02/20/2014, Power Rank: 99999999 | Read Graceny's 3 other Ask SC answers
You should let them know that you don't know but that you will find out as soon as possible and give them an answer. Ask your up-line, ask your A2A friends or visit the forums or see if you can find the answer on the FAQs page. You can teach them also how to look for the answer. That way the can learn how to look up the answer for their questions. and if the answer is not found or they are not satisfied you can always ask Gery.
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