First of all you need to lead by example. Then you should find out what they are confused about. With out this information one does not know where to start. When you do know this you shouldn't do the work in finding the answer for them. You do some research and direct them on where to go.
Of course you can start by directing them to The Start Page, then to The SFI Basics, and then to go over The Launch Pad once again. The knowledge base is also a good place. Then answer questions from there.
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