The only thing you can do tell them how to get start first of all direct them to start, sfi basic and launchpad encourage them to log in everyday show them how to play games, tell them what is tcredit all about and mrp don't tell them to set standard order immediately live them alone for a while so that the will understand the flat form and don't send them too much email if not the will block your email. Because the are new and tell them when ever the need help let them contact you.