"When you initiate an online chat with a new PSA, what should you discuss?"
Good question. First you give your introduction as sponsor. Give him the basic idea about SFI. Tell him how to work with SFI and how it works. Don't give him any wrong idea. Tell him how income generate. Give him idea how to enroll new PSA.
Tell him it's not a fast money making business. Every time be honest with all the information.