When should we give up on CSAs who don't respond to our messages or do anything?

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10 votes
Gliceria Pritchard, Aff (Australia) Top Author Forum Guru 2/6/2013 2:01 am
Affiliate since: 11/29/2011, Power Rank: 83 | Read Gliceria's 402 other Ask SC answers
My answer is: Never! There could be a number of reasons why CSAs are not responding to our messages or remain inactive since joining. Sometimes it is due to lack of resources on their part and not owning a personal computer is the problem most have to face. We'll never know the real reason that's why it's important we should not give up in reaching out to them.

However, we should also be practical. Time is money. As we work closely with workers and movers on our team, we can continue
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