E. Karen Vaters, you must not GIVE UP, just keep sending them the messages and the day will come when they will response you, I myself left without knowing SFI, but after 3 years one of my friend told me about it.. and now I m big fan of SFI, and left all other online programs, but only SFI is my business know.. I never knew it will happen, so keep sending your messages and opinion, this is an other case if they opt out naturally. Hope it will work,