You should rely on your sponsor as much as you would like your own affiliates to rely on you as their sponsor.
If you had 200 or more affiliates emailing or messaging you every day with their questions, while wonderful that they are showing interest in building a successful business with SFI, you'd go crazy trying to reply to them all quickly, even if you had a folder full of many different and appropriate replies that you could send them.
Guide and support your affiliates through team mails and messages with ecards, and tell them that they can of course contact you if they need to, but encourage them to find things out on their own too. If they don't want to read and learn, it's likely they are not going to do much or earn much either, and while this is a pity, this is not your problem. You cannot do the learning and work for them.
Now put yourself in their shoes - the shoes of your affiliates - and learn and work on your own, without relying on your sponsor.
You should rely on your sponsor as much as you would like your own affiliates to rely on you as their sponsor.
If you had 200 or more affiliates emailing or messaging you every day with their questions, while wonderful that they are showing interest in building a successful business with SFI, you'd go crazy trying to reply to them all quickly, even if you had a folder full of many different and appropriate replies that you could send them.