Effective communication is very essential to be able to properly render assistance and guidance to your team members, otherwise the intent of your communication may be misinterpreted on delivery and the objective not achieved as a result, because your downline may respond as you did not intend.
Please see below some suggestions to effectively communicate with your downline to get your intended results:
1. It is more effective to send messages that highlight the benefits rather than just spending, otherwise your downline may think you are exploiting them or being selfish.
2. Respond to and act on their queries and concerns as quick as you can, in a consistent way and without unnecessary delay.
3. In your communication with them, deploy all the elements of professionalism, politeness, decency and treat them like your business partners, not like your workers.
4. Resist the temptation of undue persistence if your guidance is disregarded, else your team members may see you as disrespectful and arrogant. Perception matters a lot in communication because the effectiveness of your communication or lack of it may be attributed to how your downline see you or think of you.
5. Do not be too negative in your communication because it may result in de-motivating your downline. For example, instead of a message like ‘you will only be successful here if you set up a standing order’, while not frame the message like ‘standing order has been very helpful to my SFI business and below are some of the benefits for your consideration...’
6. You should always remember to recognise and praise those in your team who achieve some milestones, while encouraging others who are not up to speed. Now look at this; instead of a message that says 'you need to be hardworking here because this business is not for lazy people or tyre kickers’, it may be more effective to say ‘I observed you missed some important actions for some time now, is there any way I can help out?
7. It is good for our team members to duplicate our success, however, you may need to recognise at the same time that no two people are the same and you may not be able to create your team members in your own image. As a consequence of this, you should kindly recognise the diverse characteristics of your team and where appropriate, employ different communication methods in accordance with these characteristics.
8. I recognise is may often be difficult to communicate in such a way as to make everyone understand or reason with your message, however, try as much as you can to use very simple, precise and unequivocal grammar and let your message be devoid of words or phrases that may be misinterpreted.
9. Where possible, you may make use of the new TeamMail feature that allows us to use Japanese, Chinese, Korean, or Cyrillic characters, or other non-Western alphabets.
10. Act like you are the recipient and go through your communication, in order to determine the impact before you send it to your downline.
Kindly note that, your communication is effective if your downline is able to understand it and does not necessarily mean they must act on it.
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Effective communication is very essential to be able to properly render assistance and guidance to your team members, otherwise the intent of your communication may be misinterpreted on delivery and the objective not achieved as a result, because your downline may respond as you did not intend.
Please see below some suggestions to effectively communicate with your downline to get your intended results:
1. It is more effective to send messages that highlight the benefits
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