When your communication skills are not good, you only really have two options:
1) You can take classes, read books, or otherwise learn how to improve your communication skills,
or
2) You can hire someone else to communicate on your behalf. Even this carries with it a certain risk because you still have to communicate to the person to whom you are outsourcing.
Communication and support are highly interrelated, and both are crucial to your success at SFI.
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