If they have a problem understanding you and the translator is not really doing it for them either you can encourage them to go to their Country / Regions sub-forum and ask somebody to translate or explain something for them.
They can for example copy and paste your answer to a question and people speaking their language can translate or explain it to them. Just don't write long complicated answers - something will get lost in translation and very few people will have the time and translate that message for your affiliate
The idea is not that the Forum takes over your role as sponsor - it is just to help out those affiliates with a problem reading and understanding English. You should still be there to assist them to the best of your abilities within the constraints of the lack of understanding.
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If they have a problem understanding you and the translator is not really doing it for them either you can encourage them to go to their Country / Regions sub-forum and ask somebody to translate or explain something for them.
They can for example copy and paste your answer to a question and people speaking their language can translate or explain it to them. Just don't write long complicated answers - something will get lost in translation and very few people will have the time and translate ...more