I think the key here is in something you mentioned in your questioning which is, "team members".
Why?
Well, it means half the work if not more is already done for you as far as answering this particular question.
Don't forget one of the "keys" to success in SFI is DUPLICATION.
With that being said, you'll want to gently but firmly refer them to the "Why do versa points expire?" question found on the "VP Ledger" located behind the "Hotspots" tab on your member page.
