Hello,
I do not know what you mean which is better and why, for me I would say;
No way of communication is better, both are useful it will depend on which one you want to use.
All messages will go to the affiliates email.
What matters is that you do great communication to your affiliates to build relations with them, make them more of your friends(but of course very formal friends) so they can feel free to communicate to you when in need in an easy way!
Hello,
I do not know what you mean which is better and why, for me I would say;
No way of communication is better, both are useful it will depend on which one you want to use.
All messages will go to the affiliates email.
What matters is that you do great communication to your affiliates to build relations with them, make them more of your friends(but of course very formal friends) so they can feel free to communicate to you when in need in an easy way!