in my opinion, in the first contact with a new PSA or CSA .... needed only a warm welcome!
Direct him to task for registration, especially for tasks with marked green plane ..... for the resolution of fast-track membership!
Direct goal right now is to get 500 Versa Points (VP) in your first 24 hours.
All other explanations leave for further contacts because our member be ready to set up and some specific questions about the job and solving daily, weekly and other tasks.