Hi Sharon, firstly if you have an active downline,i will say congratulations to you,you can see this as a plus,downline is divided into two groups PSAs and CSAs ,you can contact them through your genealogy team mail,or PSA mailer or look for the ones who is online with lighted tab ,when they are on line,and teach them what you do,help and support them,it aould be easy sailing for you once your downline are active ,all the best to you Sharon.