When a team member asks me something.
1- I check the support index. Everything you can ask is there. The problem is that the new guys are absorbed on learning and doing the List tasks actions and don't have the time to read all the info.
2- I give them my own explanation based on what I read and learn, but also include the link to the (specific issue) Support answers page.
3- If I don't find the answers in Support knowledge database, I open a 'Support Ticket' and let them know that they can use this resource themselves. That SFI wants us to succeed and is here to help us.
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When a team member asks me something.
1- I check the support index. Everything you can ask is there. The problem is that the new guys are absorbed on learning and doing the List tasks actions and don't have the time to read all the info.
2- I give them my own explanation based on what I read and learn, but also include the link to the (specific issue) Support answers page.
3- If I don't find the answers in Support knowledge database, I open a 'Support Ticket' and let them know that ...more
