When a team member asks a question, and you don't know the answer, how can you get them the best and correct answer?

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4247 votes
John White, Aff (Wisconsin, US) Top Author Forum Guru 3/27/2014 12:27 am
Affiliate since: 01/04/2014, Power Rank: 99999999 | Read John's 4 other Ask SC answers
Humble yourself, first and foremost. Realize, if you don't know the answer, that it's a good question and it is worth answering. Don't try to even think of what answer you could give without doing something to make sure. So, first, realize that it won't be the last time someone asks a question you don't know the answer to.

Then, check more than one source. compare answers that lean one way and answers that lean another. Even factual answers give way to opinionized versions, so be careful
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