What are the best ways to stay in contact with PSAs and CSAs and how often is best?

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5391 votes
Bethany Burleson, Aff (Maryland, US) Top Author Forum Guru 1/20/2014 1:18 am
Affiliate since: 08/07/2013, Power Rank: 99999999 | Read Bethany's 12 other Ask SC answers
I think once a week is best through the genealogy mailer, but sometimes some members need more attention. For them, as often as needed. Most people don't seek out answers directly, but if someone emails you with questions it is best to find the right answer(s) as soon as you are able!

Otherwise, I communicate with both active as well as inactive members every week or so, give or take a few days. Sometimes once every ten days and sometimes once every five or six days, but I communicate
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