Normally if you get such PSA's it seems from the start they were not serious they just registered maybe to please you. My advice will be to keep on showing them how good this business is and ask them if they fully understand what need to be done on this program daily. Now you will understand how important is to register quality PSA from the beginning because some PSA's no matter how much you support them they still don't want to be active, is like you just chasing the wind.