What should I do when I receive inactive CSAs?

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3638 votes
Patricia Jones, Aff (New york, US) Top Author Forum Guru 12/21/2013 6:54 am
Affiliate since: 07/11/2013, Power Rank: 99999999 | Read Patricia's 7 other Ask SC answers
We all receive inactive CSAs. It is the nature of doing business. What should you do? Keep trying to motivate them to become active by sending both team mail and personal email if they have registered this. Don't bombard them with mail, but constant "nudges" to let them know you are interested in their success, and want to help, sometimes work.

I just had the pleasure of having a CSA who had been inactive for nearly a year, respond to me, and ask advice on how to begin
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