One way to communicate to your Downlines through SFIM (Instant Messaging) is to do it through Genealogy.
You can filter to see who is online. Then click on the yellow messaging icon at the right of the row of the member you wish to communicate with.
If they are not online and you still want to communicate with them, you can still click on the messaging icon and drop them a message.
Otherwise you can either do it through team mail or their personal mail.
If you want to communicate with your Upline, click on the Support drop down list in your homepage and click on your sponsor or upline.
You will see all your uplines possibly up to six or more levels up.
Contact them through here if you wish.
One way to communicate to your Downlines through SFIM (Instant Messaging) is to do it through Genealogy.
You can filter to see who is online. Then click on the yellow messaging icon at the right of the row of the member you wish to communicate with.
If they are not online and you still want to communicate with them, you can still click on the messaging icon and drop them a message.
Otherwise you can either do it through team mail or their personal mail.