Wow! I use the SFI live chat messenger to communicate with my PSA's regularly. The motive of me using the live chat is to
1. Make my PSA's to get used to SFI website. Most times, I call them on phone to tell them to come online for chat using the live chat.
2. In every business, communications is very vital for its growth. That is why I use the live chat regularly to communicate one on one with my PSA's.