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PLEASE...before you submit your ticket, review these guidelines to help us ensure quick, accurate responses to your question:


  1. Submit one ticket per subject/issue. Sending multiple tickets for the same problem will not result in quicker response times.
  2. To respond to an answer from customer support on a ticket, submit your response on that existing ticket; do not create a new ticket.
  3. Occassional increases in the volume of submitted tickets may result in slightly longer customer support response times.
  4. Customer support responses involving personal information (orders, compensation, etc.) are based on data currently stored on the SFI system.
  5. Attach any related documents, records, receipts, etc. to your ticket that could help explain and/or resolve your question.
  6. Keep support issues and ticket feedback/conversations between you and customer support; do not post such information on the Forum, Stream, etc.
  7. Before submitting your ticket, review our knowledge base categories below and the SFI Forum to see if your question has already been asked and answered.

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